Frequently Asked Questions 

What are your camp waivers and disclaimers?

All of our camp waivers and disclaimers can be found on our website.

How does drop off work?

  • We have plenty of complimentary parking at all our Clubs that you can use at Drop-off.
  • Drop-off starts at 9:00am. The sign-in area will be in the lobby with signage indicating camp types.
  • Parents MUST accompany their kids to the sign-in area to complete the sign-in process.    
  • Camp ends at 4:00pm sharp & pick-up will be in the same spot as drop-off. If someone different is picking up a child than who dropped them off, counselors need to be informed at drop-off and they must be prepared to show ID.    
  • On rainy days, please come into the club and a team leader will direct you to the sign-in area.    
  • For individuals who are attending half-day – PM, a camp counselor will greet you at the front entrance at 1:00pm for pick-up/drop-off.    
  • A hot lunch is provided for all campers from our Bistro. Orders will be taken during check-in each morning.    
  • Parents are also welcome to enjoy our bistros and complimentary WIFI if they’d like to work onsite while their kids are at camp.

What should I send my child with every day? 

Every day, we ask that parents and guardians send with their child the following: 

  • Hat 
  • Suntan lotion (Summer Camp only) 
  • Morning snack – NO NUTS 
  • Afternoon snack – NO NUTS 
  • Water bottle, refillable
  • Running shoes (wearing) 
  • Athletic attire (wearing) with change of clothes
  • Bathing suit (Towels are provided) 
  • Swim goggles
  • Your own racquet for tennis and squash (we sell kid sized ones in our Sports Shop)
  • Extra clothes for kids younger than 5 years
  • Lifejackets are provided for those who do not pass the swim test 

Please note: You do not need to send lunch as it is provided for all full day and half day morning camp participants. Lunch is not provided for half day afternoon camp participants. Campers with dietary restrictions are asked to send an email to the Camp Contact for a separate menu (vegan/vegetarian/gluten-free/lactose-free etc.) 

What if I’m late for pick-up?

We understand that unforeseen circumstances may arise, causing delays in picking up your child from our summer camp. To ensure the safety and well-being of all campers and staff, we have implemented the following late pick-up policy:

Lakeshore:

  • Tiny Tots Only: Late Pick-Up Time Half Day AM: After 12:00 PM
  • Late Pick-Up Time Half Day AM Camps: After 1:00 PM
  • Late Pick-Up Time Full Day Camps: After 4:15 PM
  • Late Pick-Up Aftercare: After 6:15 PM

Parkway:

  • Late Pick-Up Time Half Day AM Camps: After 12:30 PM
  • Late Pick-Up Time Full Day Camps: After 4:15 PM

West:

Splash & Laugh and Multi Sport:

  • Late Pick-Up Time Half Day AM Camps: After 1:00 PM
  • Late Pick-Up Time Full Day Camps: After 4:15 PM
  • Late Pick-Up Aftercare: After 5:45 PM

Tennis:

  • Late Pick-Up Time Half Day AM Camps: After 12:30 PM
  • Late Pick-Up Time Full Day Camps: After 4:30 PM
  • Late Pick-Up Aftercare: After 5:45 PM

Pickleball:

  • Late Pick-Up Time Half Day AM Camps: After 11:45 AM
  • Late Pick-Up Time Full Day Camps: After 3:30 PM
  • Late Pick-Up Aftercare: After 5:45 PM

Late Fee: $1 per minute, charged in increments of one minute.

  • Parents or guardians who anticipate being late to pick up their child must notify the camp office at least 30 minutes prior to the scheduled pick-up time.
  • Upon arrival, parents or guardians will be required to check in at the Front Desk.
  • Late fees will be payable upon pick-up of the child.

The purpose of this policy is to ensure the safety and well-being of all campers by maintaining appropriate supervision levels after regular camp hours. It also aims to discourage late pick-ups that may inconvenience camp staff and other families.

Exceptions:

Exceptions to the late pick-up policy may be made in cases of emergencies or unforeseen circumstances. Please contact the front desk as soon as possible if you anticipate being late due to such circumstances.

  • Lakeshore: (416) 466-3777
  • West: (416) 638-1010
  • Parkway: (905) 475-0350

Cell Phones:    

We would prefer that cell phones not be brought to camp; however, we also understand that they can be an important communication tool for you and your child.  Please remind your child that cell phones are not to be used during camp program time and that we reserve the right to confiscate a cell phone for the remainder of the day if its use is distracting or disruptive.    

Need Gear?

Need gear? Check out our Sports Shops for kid sized racquets, swim googles, swim suits and more! 

What is your Cancellation Policy? 

Mayfair Clubs requires a minimum of seven (7) days written notice from a registrant looking to cancel an event and/or activity. Cancellation requests received more than 7 days prior to the beginning of the program will be issued a credit for a future program. No credits will be issued for cancellation requests for any reason received less than 7 days prior to the beginning of the program. Please note: We do not offer refunds and we do not offer make-up classes/sessions/days.

Mayfair Clubs reserves the right to cancel any program on any given date and time for situations outside of Mayfair Clubs control. Should this occur, all registrants will receive a credit for a future program. If the program has begun, a credit will be issued for the unused portion of the program.  

Written notice of cancellations can be sent to the Club Manager of the location of your programming. Visit our website for contact details.

Want more information?

Contact your nearest location for details:
Mayfair Lakeshore: (416) 466-3777
Mayfair West: (416) 638-1010
Mayfair Parkway: (905) 475-0350

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