Frequently Asked Questions - PROGRAMS
What Are Your Kids Program Waivers And Disclaimers?
All of our program waivers and disclaimers can be found here.
How Does Drop Off Work?
- We have plenty of complimentary parking at all our Clubs that you can use at Drop-off.
- Parents MUST accompany their kids to the sign-in area to complete the sign-in process.
- Parents are also welcome to enjoy our bistros and complimentary WIFI if they’d like to work onsite while their kids are participating in a lesson.
What Should I Send My Child With?
Every day, we ask that parents and guardians send with their child the following:
Racquets Programs
- Water bottle, refillable
- Running shoes (wearing)
- Athletic attire (wearing) with change of clothes
- Your own racquet for tennis and squash (we sell kid sized ones in our Sports Shop)
Swim Programs
- Bathing suit (Towels are provided)
- Swim goggles
- Flip flops or crocs
Lost & Found Policy
1. Reporting Lost Items:
Guests who have lost an item should report it immediately to the front desk. Please provide a detailed description of the item, including any distinguishing features, color, and condition.
2. Found Items:
All found items should be turned in to the front desk immediately. The front desk staff will record the item, including its description, the date it was found, and the location where it was found.
3. Item Retention:
All lost and found items will be kept at the front desk for a period of 60 days from the date they are found. During this time, guests may inquire about lost items or claim their belongings. It is the responsibility of the guest to check with the front desk promptly for any lost possessions.
4. Unclaimed Items:
After 60 days, any unclaimed items will be donated to a charitable organization or disposed of appropriately. The facility will not be responsible for any items that are not claimed within the retention period.
5. Special Considerations:
Items that are perishable, hazardous, or of a similar nature may be discarded immediately upon discovery. The facility is not liable for lost, stolen, or damaged items, and it is recommended that guests keep valuables in secure locations.
6. Contact Information:
For any questions or to inquire about lost items, please contact the front desk during business hours.
Cell Phones
We would prefer that cell phones not be brought to our programs; however, we also understand that they can be an important communication tool for you and your child. Please remind your child that cell phones are not to be used during program time and that we reserve the right to confiscate a cell phone if its use is distracting or disruptive.
Need Gear?
We sell kid sized racquets, shoes, swim goggles and sports apparel in our Mayfair Lakeshore and Mayfair Parkway Sports Shops.
What is your Cancellation Policy?
Mayfair Clubs requires a minimum of seven (7) days written notice from a registrant looking to cancel an event and/or activity. Cancellation requests received more than 7 days prior to the beginning of the program will be issued a credit for a future program. No credits will be issued for cancellation requests for any reason received less than 7 days prior to the beginning of the program. Please note: We do not offer refunds and we do not offer make-up classes/sessions/days.
Mayfair Clubs reserves the right to cancel any program on any given date and time for situations outside of Mayfair Clubs control. Should this occur, all registrants will receive a credit for a future program. If the program has begun, a credit will be issued for the unused portion of the program.
Written notice of cancellations can be sent to the Club Manager of the location of your programming. Visit our website for contact details.
How Do Member Discounts Work?
Eligible Mayfair Member discounts are automatically applied at checkout, provided the appropriate membership information is set up in our member database.
If you are an active member with children on your account:
- Children under 8: The eligible member discount will be automatically applied at checkout.
- Children aged 8 and older: Your child must be set up as a Mayfair member in our database for the discount to apply. If your child has not yet been added to your membership account, please contact our Membership Sales Office for assistance.
If you are an active member and your eligible discount is not applied at checkout, please contact our Club Manager and we’ll be happy to help.